Privacy Policy – Effective Date: October 17, 2026
I. Introduction & Scope
Charles Forest Jones, doing business as San Diego Flood Services (“we,” “us,” or “our”), operates sandiego-flooded.com.
This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, contact our dispatch lines, or request emergency water extraction and property restoration coordination services.
II. Information We Collect
We collect personal information that identifies, relates to, describes, or could reasonably be linked with an individual or device. Depending on your interactions with us, this may include:
- Contact and identification information: Your name, telephone number, email address, and property service address.
- Emergency service information: Descriptions of property damage, the source of water intrusion, insurance carrier information you provide, and photographs or videos submitted through website forms, text messages, or email.
- Technical and device information: Internet Protocol (IP) addresses, browser type, operating system, referring URLs, page views, and timestamps collected through server logs, cookies, or similar technologies.
III. Sources of Information
We collect information directly from you when you:
- Call our dispatch lines, including 858-229-7630, 760-792-7796, 888-349-2564, or 619-787-0639.
- Submit a contact or dispatch request form on
sandiego-flooded.com. - Send photographs, videos, text messages, or emails.
- Communicate with our coordination staff. We also collect technical information automatically through server logs and the cookies or similar technologies described in Section VI.
IV. How We Use Your Information
We use personal information for the following purposes:
- Emergency dispatch coordination: Providing your contact information, service address, and relevant damage details to available independent service providers to coordinate a response.
- Customer support and communication: Confirming service-request details, communicating estimated arrival times, and answering questions.
- Record keeping and administration: Maintaining dispatch logs and communication records, administering business operations, and addressing questions or disputes.
- Website operation and improvement: Supporting website functionality, monitoring performance, and analyzing website traffic.
- Legal and safety purposes: Complying with applicable legal obligations and protecting the rights, property, or safety of our business, customers, service providers, and others.
V. Sharing and Disclosure of Personal Information
We disclose personal information as relevant to the purposes described in this policy, including to the following categories of recipients:
- Independent service providers: Third-party plumbing, water mitigation, and restoration businesses contacted to coordinate or respond to your service request. These businesses may contact you directly about the requested service.
- Operational vendors: Website hosting, security, storage, telecommunications, analytics, and other vendors that support our website and business operations.
- Legal authorities and other appropriate recipients: When required by law, subpoena, or court order, or when disclosure is reasonably necessary to protect rights, property, or safety.
Independent businesses that receive your information may have their own privacy practices. Contact the responding provider directly with questions about how it handles information collected in connection with its services.
VI. Cookies, Tracking Technologies & Hosting Services
We use cookies and similar technologies to support website functionality and measure website traffic. You can configure your browser to block or delete cookies. Doing so may affect certain website features.
- Do Not Track signals: Our website does not change its operation in response to browser Do Not Track signals.
- Hosting and infrastructure services: Our website uses third-party hosting, security, and infrastructure services, including Bluehost and Cloudflare. These services process technical information in connection with hosting, securing, and delivering website content.
VII. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
Relevant considerations include the nature of the service request, ongoing communications, necessary business records, applicable legal obligations, and the establishment, exercise, or defense of legal claims.
VIII. Privacy Inquiries and Requests
You may contact us to ask about our privacy practices or request access to, correction of, or deletion of personal information associated with your service request.
We will evaluate and respond to requests in accordance with applicable law. We may need to verify your identity before providing, correcting, or deleting information.
Certain information may be retained to comply with legal obligations, maintain necessary business records, or establish, exercise, or defend legal claims.
- Privacy contact:Email: [email protected] – Telephone: 858-229-7630
IX. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update its effective date. We will provide additional notice of material changes when required by applicable law.
Document 2: Dispatch Terms of Service & Service Disclaimer
Effective Date: October 17, 2026
1. Nature of Operations: Independent Emergency Dispatch & Referral Service
- Charles Forest Jones, doing business as San Diego Flood Services, operates
sandiego-flooded.comas a private emergency dispatch and referral service. - We coordinate requests between property owners and available independent service providers. We do not perform on-site mitigation, plumbing, restoration, or repair work. The responding provider contracts directly with the customer for those services.
- We are not a government-funded first responder or public emergency management agency.
2. Independent Providers & Limitation of Liability
- Independent responsibility: Independent service providers are responsible for the on-site services they perform and for their own estimates, pricing, service agreements, billing, workmanship, and expressly provided warranties.
- No workmanship guarantee: San Diego Flood Services does not provide or guarantee an independent provider’s workmanship or warranties unless expressly agreed in writing. Questions or disputes about a provider’s work should be directed to that provider.
- Statutory compliance: Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under California law, including California Civil Code § 1668.
3. Response Time Targets & Operational Estimates
- We aim to coordinate a prompt response. When an available provider accepts your request, dispatch may provide an estimated arrival time.
- Our target is arrival within approximately 60 minutes after provider acceptance, subject to provider availability, location, traffic, weather, and site conditions.
- Arrival times are estimates, not guarantees, and may change as conditions develop. During high demand or regional emergencies, service may be delayed or unavailable.
- Any different response-time commitment must be expressly agreed in a separate written agreement.
4. Coordination & Disclosure of Service-Request Information
- When you request dispatch assistance, we use the contact information, service address, and relevant service details you provide to coordinate your request with available independent service providers.
- Those providers may contact you directly about the requested service.
- Please review our Privacy Policy for information about our collection, use, and disclosure of personal information.
5. Regional Disasters, Capacity Limits & Service Availability
- Dispatch assistance is subject to provider availability, service area, site safety, and operational capacity.
- We may decline or suspend coordination when no suitable provider is available, conditions are unsafe, or the requested work falls outside available providers’ scope.
- Any such decision remains subject to applicable law.
6. Contact Information
For questions about these Dispatch Terms or our coordination services, contact San Diego Flood Services:
- 858-229-7630
- 760-792-7796
- 888-349-2564
- 619-787-0639
- Website:
sandiego-flooded.com
